POSITION SUMMARY: The Fireplace & Chimney Professional is responsible for the installation, service, and repair of gas, pellet, and wood-burning appliances. This role supports our commitment to excellence by delivering high-quality craftsmanship, proactive communication, and customer education. Technicians progress through a structured career path from Apprentice to Master, with increasing responsibilities and technical complexity.
KEY RESPONSIBILITIES:
- Perform installations and services across all fuel types: gas, pellet, and wood
- Execute tasks ranging from basic horizontal terminations to complex lift-assisted installs and custom chase tops
- Diagnose and repair fireplace systems with attention to detail and safety
- Maintain cleanliness and organization of workspaces and vehicles
- Communicate proactively with customers and team members
- Educate customers respectfully, guiding them through product use and maintenance
- Uphold company standards for quality, timeliness, and professionalism
- Participate in ongoing training and certification (e.g., NFI)
- Mentor junior technicians and contribute to team development
- Evaluate job profitability and complexity for strategic scheduling
QUALIFICATIONS:
- High school diploma or equivalent
- Mechanical aptitude and willingness to learn
- Valid driver’s license and clean driving record
- Ability to lift 75+ lbs and work in varied conditions
- NFI certification preferred or willingness to obtain
- Experience in HVAC, construction, or related trades a plus
Career Progression Framework
Fallon’s offers a four-tier career path:
Level 1: Apprentice Technician
- Entry-level installs and basic service tasks
- Complexity: 1–7 | Ratings: A–B
Level 2: Certified Installer
- Multi-story installs, intermediate repairs, zero clearance setups
- Complexity: 5–9 | Ratings: B–C
Level 3: Senior Technician
- Lift-assisted installs, complex repairs, custom chase tops
- Complexity: 8–10 | Ratings: C–D
Level 4: Master Fireplace & Chimney Professional
- Strategic job selection, mentoring, quality control
- Handles multi-day installs and high-complexity repairs
- NFI Certification in two categories
- Ratings: A–D (including strategic E-rated jobs)
Core Values: The Fallon Way
- Proactive Communication: Stay ahead of problems, update customers before they ask
- Commitment to Quality: Be on time, follow process, treat others with respect
- Help First: Be the guide, not the hero—educate with empathy
- Transparency & Honesty: Set clear expectations, ask for help when needed
- Uniqueness: Deliver service with care, cleanliness, and a positive attitude
- Presentation Matters: Organized, clean, and detail-oriented work
- Growth Through Learning: Stay curious, adaptable, and informed
